We've grown a lot recently, and a lot is happening behind the scenes. This page is updated regularly with what's changed and what it means for you.
Looking for real-time performance updates or troubleshooting tips? Head to our battery status page and FAQs.
19 March 2026
Vehicle-to-grid (V2G) is live, and the early results speak for themselves
Your EV battery doesn't just power your car. It can power your home, store cheap solar, and export energy back to the grid when wholesale prices spike - automatically with Amber's technology.
One of our customers in SA has been doing exactly this. Back in January, his setup earned him over $700 in credit in a single afternoon. Read the full story here.
Amber for EVs - testing program now open for MG, Audi and Xpeng EV’s
The A4EV automation helps you get cheaper EV charging by deciding exactly when to charge based on the wholesale price. Simply set a wholesale import price threshold (e.g. 5c/kWh), and whenever the 5-minute wholesale price drops below that threshold while your EV is plugged in, Amber will automatically charge your car.
Please note that for vehicles in this testing phase, the A4EV 'solar charging' and 'ready by' charging features are not yet available.
If you have an MG, Audi or Xpeng EV, please email ev-support@amber.com.au to get involved in the testing program.
Sungrow device registration - update
Sungrow owners with a compatible device can now complete registration without hitting a validation error on their serial number.
18 March 2026
Open support tickets have improved 4.8% week on week
Progress continues. Open tickets have improved 4.8% as we keep working through the queue.
12 March 2026
We've updated the Sungrow battery troubleshooting steps in the app
The Sungrow iSolarCloud app recently changed its layout, which meant some of our battery self-serve troubleshooting steps were pointing to a section that no longer exists. We've updated the instructions to match the current portal navigation.
Amber for EVs (A4EVs): ‘Ready-By’ charging feature testing update
We're testing a new feature called Ready-By, which lets you set a charging goal. Just tell us when you need your EV ready and what charge level you're aiming for. From there, Amber for EVs builds a charging plan to hit that goal as cheaply as possible using the 24-hour price forecast.
We're currently in alpha testing, focusing on making the feature reliable and safe to use. So far that's included:
- Honoring your existing settings, like maximum charging amps and "never charge in demand windows"
- A price safety cap that pauses charging if prices climb above $3/kWh
- Automatic detection of your EV's usable battery capacity, so we can plan accurately
- Detection of Tesla-side charge limits that might be getting in the way of your target
We're using feedback from testers to shape the feature before a wider release.
11 March 2026
Open support tickets have improved 9% week on week
Progress continues. Open tickets have dropped 9% week on week as we keep working through the queue.
6 March 2026
Better visibility on curtailment performance
You can now more easily diagnose and troubleshoot curtailment issues directly in the Amber app. We've added new tooling to help you identify when things aren't working as expected and get things sorted quickly
We've fixed an error some SolarEdge and Fronius inverter owners were hitting during SmartShift setup
Some SolarEdge and Fronius inverter owners were hitting an error during SmartShift setup. We've added a guided flow in the app to help you work through and resolve these issues yourself.
We've fixed an issue with referral credits not being applied correctly
Customer referral credits are now being applied correctly and consistently. If you've been waiting on a credit, this should now be resolved.
We've fixed an issue causing the Android app to crash
We've fixed a situation where the Android app could crash unexpectedly. The app will now recover gracefully if it runs into an issue.
All bill guarantee payouts have now been sent
All outstanding quarterly bill guarantee payouts have now been delivered.
3 March 2026
Support team continuing to grow
We've welcomed two new team members to our support operations this week, continuing to build our capacity as we work through increased demand.
Open support tickets have improved 13% week on week
Another week of progress. Open tickets have fallen 13% as we continue to work through the queue.
24 February 2026
Open support tickets have improved 11% week on week
Another week, another step in the right direction. Open tickets have fallen 11% as we continue to work through the queue.
Fewer issues for SmartShift customers
Recent product updates have improved the stability and reliability of SmartShift. Since January, we've improved system health metrics (how many customers are having issues with SmartShift) by another 15%, reaching an all-time best performance.
23 February 2026
Growing our support team
Eight new team members are joining Amber this week across our support operations, continuing to grow our capacity as we work through increased demand.
17 February 2026
Open support tickets have improved 14% week on week
We're making progress on our support backlog. Open tickets have decreased 14% in the past week as our new team members ramp up and we continue to work through the queue.
16 February 2026
Update to our Battery Status page
After some feedback that the Battery Status page was hard to find, we've made a few adjustments. The URL is now easier to remember and search at amber.com.au/status, we've added a link to the website footer under Customer Support on our homepage, and we’re added a section on our FAQs homepage that links to the status page.
This page so you can see what we're already aware of and actively working on, without needing to contact support.
Check out the status page here.
11 February 2026
SmartShift feedback feature live in the app
If SmartShift does something unexpected, you can now submit feedback directly from the Plan screen in the Amber app. The team reads every submission and uses them to spot trends and shape future improvements. SmartShift customers can access the feedback form from the "Plan" screen in their app.
10 February 2026
30 new team members started this week
We've welcomed 30 new people across our customer service and engineering teams. Our new customer service team members will be getting up to speed over the coming weeks as they learn the ins and outs of the wholesale energy market.
