To learn more about wholesale and becoming an Amber customer, head to our pricing page and get a quote here.
If you like what you see in your quote, continue through the form to complete your transfer to Amber.
Signing up to Amber only takes a few minutes and you don't need to contact your current provider!
Alternatively, you can call us on (02) 5850 3858, between 9am - 5pm Monday through Friday, to speak with one of our energy advisors.
The following features are available for instant access, via your Amber App:
The fastest way to chat with us! Click on the green "Support" button on the bottom right hand side of the screen.
Our Amber assistant, will give you instant responses to your questions about Amber or your account. If your question isn't resolved or you need more tailored help, we'll connect you directly via email to our friendly customer service team.
If you are experiencing a power fault or emergency that is life threatening or dangerous, please call 000 for assistance.
Otherwise, if you have one of the following emergencies:
You can call our emergency response team on 1800 531 907 (select Option 1, and Option 1 again).
They are available Monday - Friday 9am-8pm, Saturday and Sunday and public holidays 10am - 4pm.
Need to speak with us?
Most questions can be answered quickly in our FAQs or the Amber app — they're your fastest, first stop. For SmartShift questions, we recommend checking our SmartShift Status page to ensure no Integration specific, or fleet-wide outages are impacting your system.
Still need help? Call our friendly team Monday to Friday, 9am–5pm on 1800 531 907.
It’s best to call us if:
We’re a small team, so at busier times there may be a wait. If we miss you, feel free to try again later or shoot us an email and we’ll get back to you as soon as we can.
Need support?
You’ll find most answers quickly in our FAQs or the Amber app - they’re faster than an email and available 24/7. For SmartShift questions, we recommend checking our SmartShift Status page to ensure no Integration specific, or fleet-wide outages are impacting your system.
Still need help? Email us at info@amber.com.au and we'll get back to you as soon as we can.
Email is the best way to reach us for:
We’re a small (but mighty) team and aim to get back to customers as soon as possible. If it’s urgent, please call our emergency or general support line.
To contact us by post please use the following postal address:
Amber Electric
Level 44/360 Elizabeth St
Melbourne
VIC 3000
For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.
There are 3 distributors in New South Wales, to see which one serves your area click here
