Commbank Yello Terms and Conditions

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To get in touch, visit the Contact us section of our website. 

By commencing the sign-up process, Amber will collect and handle your personal information under its Privacy Policy. If you sign up, Amber will be your service provider and will handle all technical enquiries, complaints and servicing. 

CommBank has an ownership interest in Amber. Amber and CommBank have entered into a strategic relationship agreement. You should read Amber’s Terms and Conditions, and Privacy Statement before making any decision about their service. 

A Basic Plan Information Document or Fact Sheet is available upon request for this plan.

Eligibility for CommBank Yello Offers (AFTER 1 OCTOBER 2026)

If you’re a CommBank Yello, Yello Plus, Gold or Diamond customer, you could earn up to 24,000 CommBank Yello points in connection with this offer, subject to the eligibility requirements set out below.

This offer applies to any new Amber Electric residential electricity plan, in areas where Amber is available, including NSW, VIC, SA, ACT and Southeast QLD. Yello Points are earned per new Amber service customer, per Amber account, as set out in these product/offer terms.

To qualify to earn Yello Points under this offer, customers must be eligible for the CommBank Yello program, qualify for the applicable CommBank Yello tier(s), and become a new Amber service customer by signing up to an eligible Amber Electric plan between 1 October 2026 and 30 September 2027 (inclusive). Customers must have not held an Amber account at any time between 30 September 2025 and 30 September 2026 in order to be eligible for this offer in accordance with these product/offer terms.

Under this offer:

• customers who qualify for the CommBank Yello tier may earn 15,000 Yello Points in total, credited as 1,250 points per month for 12 months following acquisition of their Amber account; and
• customers who qualify for the CommBank Yello Plus tier may earn 15,000 Yello Points in total, credited as 1,250 points per month for 12 months following acquisition of their Amber account; and
• customers who qualify for the CommBank Yello Gold tier may earn 18,000 Yello Points in total, credited as 1,500 points per month for 12 months following acquisition of their Amber account; and
• customers who qualify for the CommBank Yello Diamond tier may earn 24,000 Yello Points in total, credited as 2,000 points per month for 12 months following acquisition of their Amber account.

Any caps, limits or restrictions on the number of Yello Points that may be earned apply as set out here: 

Yello Points are credited in equal monthly instalments, for a maximum of 12 months per customer. Each monthly instalment relates to a full calendar month and is credited in arrears in the following month; there is no pro-rata or partial-month crediting. A customer who becomes eligible for this offer at any point during a calendar month will receive their first monthly instalment in the month following that month of acquisition. Monthly instalments will only be credited where the customer remains an active Amber service customer with a current Amber monthly subscription, and remains eligible for the CommBank Yello program. If a customer ceases to be an Amber service customer or ceases to have an active Amber monthly subscription, they will still receive the instalment for the calendar month in which they ceased to be a customer (credited in the following month), but will not receive any further instalments, and no instalments already credited will be reversed.

CommBank Yello points are typically credited to an eligible customer’s CommBank Yello account within 30 days after customer eligibility requirements have been verified. In some circumstances, crediting may take longer.

To earn Yello Points under this offer, customers must meet the applicable CommBank Yello tier requirements at the time the first monthly instalment of points are credited. Yello Points are also subject to any product-specific eligibility, grace period or forfeiture conditions set out in these product/offer terms, and may be forfeited where those conditions are not met.

Eligibility for this offer and the number of Yello Points available are determined in accordance with the customer’s CommBank Yello tier, as assessed at the relevant time under the CommBank Yello Terms and Conditions and these product/offer terms. Customers can move between CommBank Yello tiers, but will not be able to move to a different offer once the offer has been redeemed.

CommBank is responsible for administering the CommBank Yello program, including determining your CommBank Yello eligibility and tier, allocating, displaying and administering CommBank Yello Points, and administering the redemption of CommBank Yello Points. The redemption, expiry and use of CommBank Yello Points are governed by the CommBank Yello Terms and Conditions, which are available at commbank.com.au/commbank-yello.

CommBank Yello points earned under this offer are not transferable to any other person and are linked solely to the CommBank Yello account of the customer who earned them.

Amber and/or CommBank reserves the right to withdraw, vary or substitute this offer and/or the CommBank Terms and Conditions at any time.  

EXPIRED OFFER - Eligibility for CommBank Yello Offers (PRIOR TO 1 OCTOBER 2026)

To redeem this once-off CommBank Yello offer (refer to the offer table above to determine which offer you are eligible for), sign-up to Amber by clicking ‘Sign Up’, use your unique offer code provided by CommBank via the CommBank Yello hub in your CommBank App, add your CommBank Credit Card, Debit Card or bank account as your Amber online account payment method, and meet all other eligibility requirements including:

• Offer available to eligible customers who complete signup by 30 September 2026 in areas where Amber is available, including NSW, Victoria, SA, ACT and southeast Queensland.
• Customers who have held an Amber account within 12 months of re-joining Amber are not eligible for this offer.
• Offer is for CommBank Yello customers who meet each of the eligibility criteria in the CommBank Yello Terms and Conditions that are either part of the CommBank Yello, Plus, Gold, or Diamond tier. See full CommBank Yello Terms and Conditions for more information. The CommBank Yello Terms and Conditions and eligibility criteria may be subject to change.
• Any unique offer codes not redeemed by 30 September 2026 will expire. Limit of one code per customer. If you cease to meet the eligibility criteria for the CommBank Yello, Plus, Gold or Diamond tier (as outlined in the CommBank Yello T&Cs) at any time while you are receiving a discount under this offer, you will continue to receive any remaining portion of the 12 month discount as long as you continue to use an eligible CommBank online payment method.
• You must continue to use a CommBank credit card, debit card or bank account to maintain the discounts available with this offer. If during the 12 months promotional period you switch your payment method to a non-CommBank account, or your CommBank card expires, you will forfeit any remaining discounted months. Access to the offer will be revoked with effect from the following month.
• You are free to cancel at any time without charge, however cancelling your service within the offer period forfeits any remaining discounted months.
• Should you relocate address during the promotional period, the offer is transferable to your new address.
• This offer is not valid in conjunction with any other offer or discount.
• The promo code is unique and aligns to a customer’s specific CommBank Yello tier (i.e. a CommBank Yello Plus unique offer code can only be used to redeem the CommBank Yello Plus offer, even if you pass the offer code onto another CommBank customer who may be on a different CommBank Yello tier).
• Customers are able to gift CommBank Yello promo codes to other CommBank customers. To ensure the credit is applied, all customers must comply with these eligibility requirements.
• You may sign up one additional property with Amber (e.g. your holiday house) and claim this offer for that property but to do so you must use a different sign up email address. Offer strictly limited to two properties only and not valid if you choose to leave Amber and return during the offer period.
• Customers can move between CommBank Yello tiers, but will not be able to move to a different offer once the offer has been redeemed.
• The provision of your service will be subject to Amber’s standard terms of service and policies, available at www.amber.com.au/terms.
• Offers limited. Amber and CommBank reserves the right to remove this offer at any time.